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How to get support in a crisis

How to get support in a crisis

Different ways you can get in touch during a crisis or challenging situation.

In all circumstances if you feel your own or someone else is in immediate danger you should call the police by dialling 999.  

Report a safeguarding concern

Sometimes adults with care and support needs are unable to protect themselves from the risk or experience of abuse or neglect. 

'Safeguarding' is a term that describes the process for protecting them, and it is covered by law.

Report a concern

If you are a member of the public with a safeguarding concern, report it here:

If you are a professional with a safeguarding concern, report it here:

More information about reporting safeguarding concerns can be found on our report pages: 

Discuss care and support needs

If you feel yourself or someone else would benefit from care and support you can contact us to discuss your situation and ways to get support, see:

This may include us referring you for a Care and Support Assessment.

Emergency out of hours social work

The Emergency Duty Team (EDT) provides an out of hours response, on behalf of 91ÖÆÆ¬³§Social Care Services and Herefordshire Children's Services, to emergency situations that arise outside normal social care office hours. 

Urgent mental health support

Call 999 or go to A&E if you do not feel you can keep yourself or someone else safe. A mental health emergency should be taken as seriously as a physical one. 

Please consider whether your GP, the 91ÖÆÆ¬³§Mental Healthline or the NHS 111 service can help before travelling to A&E 

For more information about mental health and suicide prevention support see:

Domestic abuse

In an emergency always dial 999 and ask for police. If you are not safe to speak, call 999 and then press 55. 

Guidance on silent calls can be found here: 

For more information, see:

Homelessness and Housing

Homelessness and housing support is provided by the local district council where you live.

For more information about how to access support, see:

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