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SEND Services

SEND Services

If you have any questions about Education, Health and Care Plans (EHCPs) you can contact the relevant team in SEND Services.

You can contact the relevant team in SEND Services if you have any questions about: 

  • Education, Health and Care Plans (EHCPs)
  • Education, Health and Care Needs Assessments (EHCNAs)
  • Annual Reviews 

We have made some changes to the SEND Services team which you can read about further down this page. Key changes include:

  • families will now have individual teams they can contact, as well as their named EHCP Co-ordinator (previously known as Casework Officer)
  • your child will be allocated to a team based on where they live and how old they are
  • we are in the process of building a Postcode Finder tool to make it easier to find out which team your child is allocated to

Team contact details

Until the Postcode Finder is ready, you can find the team to contact in the list below. Go to the district that your child lives in, and then choose the team based on how old they are. If you're not sure which district you live in, it will be whoever you pay your council tax to. You can check this by entering your postcode into the: .

Bromsgrove

Contact this team if your child is in year 8 or below:

Contact this team if your child is in year 9 or above:

Malvern Hills

Contact this team if your child is in year 8 or below:

Contact this team if your child is in year 9 or above:

Redditch

Contact this team if your child is in year 8 or below:

Contact this team if your child is in year 9 or above:

Worcester City

Contact this team if your child is in year 8 or below:

Contact this team if your child is in year 9 or above:

Wychavon

Contact this team if your child is in year 8 or below:

Contact this team if your child is in year 9 or above:

Wyre Forest

Contact this team if your child is in year 8 or below:

Contact this team if your child is in year 9 or above:

Phone surgery appointments

We know how important it is to speak with your EHCP Co-ordinator (previously known as a Casework Officer). However, they often spend a lot of time in meetings, so they may not always be available to take your call straight away. What鈥檚 in place to help: 

  • more staff available to answer calls: We've increased the number of people who take initial calls. They may be able to answer some of your questions
  • phone Surgery Appointments: In most cases, you鈥檒l want to speak directly with your EHCP Co-ordinator for an update: to manage this fairly, we鈥檙e running a phone surgery appointment system. 

How Phone Surgery appointments work:

  • EHCP Co-ordinators have time in their diary saved each week for Phone Surgery appointments
  • you can call your child鈥檚 allocated team, and a member of the team will check the phone surgery slots available
  • you鈥檒l be offered a 15-minute phone appointment at a time that suits you
  • the appointment will be booked directly into the EHCP Co-ordinator鈥檚 calendar
  • you鈥檒l know exactly when to expect a call back

If you're repeatedly having difficulty reaching your EHCP Co-ordinator, you can escalate your concerns by contacting their manager.

Changes to the SEND Services team

Throughout the summer, we are making some changes to the structure of our SEND Services team to improve the way we manage the EHCP process. See the new:

Read more about changes being made to the SEND Services team here: 

All-Age Disability Directorate staffing structure

To keep our SEND families informed we regularly update the SEND team information in the document below to reflect any changes.

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